Your Privacy is Our Responsibility
Your personal information is stored with the highest level of security at golo9. This policy clearly explains how your information is collected, used, and protected.
Introduction & Applicability
golo9 is a trusted online betting and casino platform committed to creating a safe and enjoyable entertainment environment for players in Bangladesh. We believe your personal information is your asset, and protecting that asset is our primary responsibility.
This policy applies when you visit the golo9 website, create an account, play games, place bets, or contact our customer support. By continuing to use this platform, you are considered to have agreed to the terms of this privacy policy.
We follow international best practices for data protection and keep all your information secure using SSL encryption technology.
Information We Collect
golo9 collects only the information necessary for the proper operation of the platform. We never collect unnecessary or excessive information.
Personally Identifiable Information
Information you voluntarily provide at the time of account registration:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- National ID or passport number (applicable for identity verification)
Financial Information
Information required to process transactions:
- Deposit and withdrawal history
- Payment method details — bKash, Nagad, Rocket, Upay, or bank account information
- Transaction amount and date
Note: Full card or bank account details are not stored on our servers — they are processed directly by the payment gateway.
Technical & Usage Information
Information collected automatically while you use the platform:
- IP address and device type
- Browser version and operating system
- Pages visited and session duration
- Gaming activity and betting history
- Information collected through cookies and similar tracking technologies
Purpose of Using Information
golo9 uses collected information for specific and legitimate purposes. The table below clearly sets out our reasons for using your information:
We do not use your information for any purpose beyond those stated above. Your information is not used for any new purpose without your consent.
Sharing Information with Third Parties
golo9 never sells or rents your personal information. However, limited information may be shared with third parties in specific circumstances:
Service Provider Partners
We work with trusted technology partners and payment processors. These partners receive only the information necessary to operate their specific services and are bound by confidentiality agreements. For example, only transaction-relevant information is shared with bKash, Nagad, Rocket, Upay, and banking partners, solely for processing transactions.
Legal Obligations
Information may be disclosed based on legal orders, court directives, or lawful requests from appropriate authorities. In such cases, we provide only the minimum information required.
Game Service Providers
Game service providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft may receive some session data to operate games, but they do not receive your personally identifiable information.
What We Never Do
- We do not sell your information to marketing companies
- We do not use your information for third-party advertising without your permission
- We do not share information with any partner without a confidentiality agreement
Cookies & Tracking Technologies
golo9 uses cookies and similar technologies for the proper operation of the website. Cookies are small text files stored in your browser.
Essential Cookies
Essential for the core functions of the platform — maintaining login sessions, security verification, and transaction processing. These cannot be disabled.
Functional Cookies
Remember your preferences — such as language selection and display settings. These improve your experience but are not required.
Analytics Cookies
Collect information about gaming patterns and website usage to help improve the platform. This information is collected in anonymous form.
Cookie Controls
Most cookies can be controlled or deleted through your browser settings. Keep in mind that disabling essential cookies may prevent the platform from functioning properly.
Data Retention & Duration
golo9 retains your information for as long as it is necessary for the purposes described in this policy or as required to meet legal obligations.
General Rules
- Active account data: for the duration the account remains active and for as long as necessary thereafter
- Transaction records: retained in accordance with financial regulations
- Log files and session data: typically deleted automatically
- In the case of legal disputes: relevant information is retained until the matter is resolved
After Account Closure
If you request account closure, we will delete or anonymize your personally identifiable information after the required legal retention period. However, transaction and gaming history may need to be retained as financial records.
Your Rights & Controls
golo9 believes you have full rights over your own information. Your key rights are described below:
Right to Access
You can view the information stored in your account at any time and request a copy.
Right to Correction
If there is any error in your information, you can request a correction. This can be done through account settings or via customer support.
Right to Deletion
In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
Right to Withdrawal
Consent given on a voluntary basis for the use of any information may be withdrawn at any time.
To exercise these rights, contact our support team. We will process your request in a timely manner.
Data Security Measures
golo9 employs industry-standard technical and administrative measures to protect your information. Our security framework is regularly reviewed and updated.
Technical Protection
- SSL/TLS Encryption: All data transmissions take place through encrypted connections
- Database Encryption: Stored sensitive information is kept in encrypted form
- Two-Factor Verification: Multi-layer verification methods for additional account security
- Firewall & Monitoring: Continuous monitoring to prevent unauthorized access
- Regular Audits: Regular assessments are conducted to identify security vulnerabilities
Administrative Protection
- Staff privacy training and awareness programs
- Data access control based on minimum necessary access
- Strict confidentiality agreements with third-party partners
- A rapid response plan in the event of a data breach
Protection of Minors
golo9 strictly provides services only to those aged 21 or above. We never knowingly collect or process information from minors.
Age Verification Process
We verify date of birth at the time of registration. If we identify that a user is under 21 years of age, their account will be immediately closed and the collected information will be deleted. If you believe a minor is using our platform, please notify our support team.
Policy Changes & Updates
golo9 may update this privacy policy from time to time. This policy may be revised due to service improvements, changes in legal requirements, or technological advancements.
How you will be notified
- For important changes, we will send a notification to your registered email
- The date of changes will be clearly noted on the website
- A notice of the new policy will be shown when you log in to the platform after significant changes
- Continued use of the platform after changes will be considered your consent to the new policy
We recommend that you visit this page regularly to view the latest version of the policy.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. Our support team is able to assist in both Bengali and English.
We will take any complaints regarding this privacy policy seriously and take appropriate action. Our goal is to maintain a transparent and trustworthy relationship with you.
Related Information
Visit the pages below to learn about more policies and terms of golo9: